This Privacy Policy explains how HONG KONG SAIGE TIAODONG TECHNOLOGY CO., LIMITED (“we,” “us,” or “our”), operating under the brand Averlin, collects, uses, stores, protects, and discloses personal information when you visit averlin.shop, place an order, make a payment, or contact us.
We are committed to handling personal data in accordance with applicable privacy and data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information.
Order and Contact Information
When you place an order or contact us, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- City
- State or province
- Postal code
- Country or region
- Order details
- Customer service correspondence
Certain information is required in order for us to process and deliver your order. If required information is not provided, we may be unable to complete the transaction or provide the requested service.
Payment Information
Payments are processed through authorized third-party payment service providers.
Depending on the payment methods available at checkout, customers may pay using eligible:
- Credit cards
- Debit cards
- Digital wallets
We do not normally receive or store your complete payment card number, card security code, or digital-wallet credentials on our own servers.
Our payment service providers may provide us with limited transaction information necessary to process and manage your order, such as:
- Payment status
- Transaction or payment reference number
- Payment amount
- Payment method
- Card brand
- Last four digits of a payment card, where provided by the processor
- Billing country or region
- Fraud or payment verification results
Payment service providers process payment information in accordance with their own privacy policies, security standards, and applicable laws.
Technical and Usage Information
When you access our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic region
- Pages viewed
- Referring pages
- Date and time of visits
- Website interaction information
- Cookie and similar technology identifiers
For more information about cookies, please review our Cookie Policy.
Communications
When you communicate with us, we may retain information contained in your communications, including customer service inquiries, order-related requests, complaints, return requests, and other correspondence.
2. Why We Collect Personal Information
We collect and use personal information only where reasonably necessary for our business activities and related purposes.
We may use your information to:
- Process and confirm orders
- Process payments
- Arrange shipping and delivery
- Provide shipment tracking
- Communicate about your order
- Provide customer support
- Process returns, replacements, and refunds
- Verify transactions
- Detect and prevent fraud or unauthorized activity
- Maintain website and account security
- Maintain appropriate business and transaction records
- Comply with tax, accounting, regulatory, and legal obligations
- Resolve disputes and enforce our terms and policies
- Improve website functionality and customer experience
- Analyze website performance and usage
We will not use personal information for a purpose unrelated to the purpose for which it was collected unless permitted by applicable law or appropriate consent has been obtained where required.
3. Personal Information Required for Orders
Information such as your name, contact information, delivery address, and relevant payment information is generally necessary for us to process an online order.
Where appropriate, checkout forms will identify required information.
If you choose not to provide information required to process a transaction, we may be unable to accept, process, or deliver your order.
4. How We Share Personal Information
We do not sell your personal information.
We may disclose personal information to service providers where reasonably necessary for the operation of our business, including:
Payment Service Providers
Payment providers may receive information necessary to authorize, process, verify, refund, or investigate payments.
Shipping and Logistics Providers
We may provide your name, shipping address, telephone number, email address, order information, and other necessary delivery information to couriers, postal operators, warehouses, fulfillment providers, customs agents, or logistics partners.
Website and Technology Providers
We may use service providers for website hosting, infrastructure, security, analytics, customer support, and other technical services.
Email and Communications Providers
Your email address and relevant order information may be processed by service providers used to send order confirmations, shipping notifications, security communications, and customer service messages.
Professional Advisers
Where reasonably necessary, information may be disclosed to accountants, auditors, lawyers, insurers, consultants, or other professional advisers.
Government and Regulatory Authorities
We may disclose information where required or permitted by applicable law, court order, regulatory requirement, customs procedure, tax requirement, or other valid legal process.
We require service providers handling personal information on our behalf to use appropriate safeguards and to process information only for legitimate purposes related to the services they provide.
5. Payment Security
Payment card and digital-wallet transactions are processed by third-party payment service providers using their own secure payment infrastructure.
Averlin does not normally store complete payment card numbers or payment security codes on its own systems.
Payment service providers may use fraud prevention, transaction monitoring, authentication, or verification technologies when processing payments.
Customers should only submit payment information through the official checkout or payment interface provided through averlin.shop.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required under applicable law.
Certain transaction, accounting, invoice, payment, and business records may be retained for at least seven years where required under applicable Hong Kong tax and record-keeping requirements.
Other personal information may be deleted, anonymized, or securely disposed of when it is no longer reasonably required for:
- Order fulfillment
- Customer service
- Returns or refunds
- Dispute resolution
- Fraud prevention
- Legal compliance
- Accounting or tax purposes
- Establishing, exercising, or defending legal claims
Different categories of information may therefore be retained for different periods.
7. Data Security
We take reasonably practicable technical and organizational measures designed to protect personal information against unauthorized or accidental:
- Access
- Processing
- Disclosure
- Alteration
- Loss
- Erasure
- Destruction
- Misuse
Measures may include:
- HTTPS encrypted website connections
- Access controls
- Restricted staff access
- Secure hosting infrastructure
- Payment processing through specialized third-party payment providers
- Account and system security controls
- Appropriate internal data-handling procedures
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Remember shopping-cart information
- Maintain sessions
- Improve website security
- Understand website performance
- Analyze website usage
- Remember applicable preferences
Some cookies may be provided by third-party technology or analytics providers.
Please refer to our Cookie Policy for more information about the cookies used on our website and available choices.
9. Direct Marketing
We may send transactional communications necessary to provide our services, including:
- Order confirmations
- Payment notifications
- Shipping updates
- Delivery information
- Refund or return information
- Important service or security notifications
These communications are related to your transaction and customer relationship.
We will not use your personal information for direct marketing unless we have taken the steps required under applicable Hong Kong law.
Where consent is required for direct marketing, we will provide appropriate information and obtain the required consent or indication of no objection before using your personal information for that purpose.
You may request that we stop using your personal information for direct marketing at any time without charge.
10. International Data Transfers
Averlin serves customers in multiple jurisdictions and uses service providers that may operate outside Hong Kong.
As a result, personal information may be transferred to or processed in countries or regions outside Hong Kong, including where necessary for:
- Payment processing
- Website hosting
- Cloud infrastructure
- Order fulfillment
- International shipping
- Customer support
- Email communications
- Fraud prevention
Where personal information is processed by a service provider on our behalf, we take reasonably practicable steps, including contractual or other appropriate measures where applicable, to protect the security and confidentiality of the information.
11. Your Personal Data Rights
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request that we stop using your personal information for direct marketing
- Make other privacy-related requests available under applicable law
We may need to verify your identity before processing certain requests.
Access and correction requests will be handled in accordance with applicable requirements under the Hong Kong Personal Data (Privacy) Ordinance.
To submit a privacy request, contact:
Please provide sufficient information for us to identify the relevant records. Where the request concerns an order, including your order number may help us locate the relevant information more efficiently.
12. Third-Party Websites
Our website may contain links to websites, payment interfaces, or services operated by third parties.
Their collection and processing of personal information is governed by their own privacy policies.
We are not responsible for the privacy practices of independent third-party websites or services.
We encourage customers to review the applicable privacy information before submitting personal data directly to a third party.
13. Children’s Privacy
Our website and products are not directed to children.
We do not knowingly collect personal information from children in circumstances where doing so would be inappropriate or prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Payment or logistics providers
- Business practices
- Security practices
- Legal or regulatory requirements
The most recent version will be published on this page together with its updated revision date.
Material changes will be communicated where required by applicable law.
15. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
HONG KONG SAIGE TIAODONG TECHNOLOGY CO., LIMITED
Averlin
Email: support@averlin.shop
Address:
RM 509, 5/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI, KOWLOON
HONG KONG