This Shipping Policy explains the shipping, delivery, customs, tracking, and delivery-issue procedures applicable to orders placed with Averlin, operated by HONG KONG SAIGE TIAODONG TECHNOLOGY CO., LIMITED.
1. Shipping Methods
We offer international shipping to eligible destinations through established courier and postal service providers.
Depending on the destination, available carriers may include:
- DHL
- FedEx
- EMS
- SF Express
- Local postal or delivery partners
- Other approved logistics providers
The specific carrier used for an order may vary depending on the destination, product type, shipping route, service availability, and applicable regulatory requirements.
Order Processing
Orders are normally prepared for dispatch within 1–3 business days after successful payment confirmation.
Processing times may be longer during:
- Public holidays
- High-volume periods
- Product availability checks
- Address verification
- Payment verification
- Regulatory or shipping compliance checks
Estimated Transit Time
Typical international transit time is approximately:
7–21 business days
Delivery times are estimates only and may vary depending on:
- Destination country or region
- Customs processing
- Local delivery networks
- Remote-area delivery
- Public holidays
- Weather conditions
- Carrier delays
- Regulatory inspections
- Other circumstances outside our reasonable control
2. Free Shipping
Averlin provides free standard shipping on all eligible orders.
There is:
- No minimum order value
- No standard shipping fee
- No minimum quantity requirement
Free standard shipping will be automatically applied to eligible orders during checkout.
Where an optional expedited, special handling, or premium delivery service is offered, additional charges may apply. Any such charge will be clearly displayed before payment is completed.
Free shipping does not include:
- Import duties
- Customs duties
- VAT
- Sales taxes
- Brokerage charges
- Government fees
- Regulatory fees
- Other destination-country charges
These charges, where applicable, are separate from Averlin’s shipping charges.
3. Shipping Destinations
We ship to many international destinations, subject to:
- Carrier availability
- Product eligibility
- Customs requirements
- Import restrictions
- Applicable laws and regulations
Not every product may be available for shipment to every country or region.
We reserve the right to refuse, restrict, or cancel shipment where we reasonably believe that shipping the applicable product would violate a legal, regulatory, carrier, or customs requirement.
If an order cannot lawfully or reasonably be shipped and payment has already been collected, the affected order or product will be handled in accordance with our Returns & Refund Policy and applicable law.
4. Customs and Import Requirements
International shipments may be inspected or processed by customs authorities in the destination country.
Customers are responsible for reviewing any applicable requirements relating to the lawful import, receipt, possession, or use of products ordered from Averlin.
Depending on the destination and product classification, authorities may require:
- Import documentation
- Permits
- Licences
- Prescriptions
- Product registrations
- Customs declarations
- Additional supporting information
Where legally required, shipments will be accompanied by appropriate commercial or shipping documentation.
Averlin does not intentionally:
- Misdeclare the nature of goods
- Falsify commercial invoices
- Mark commercial shipments as gifts to avoid applicable requirements
- Intentionally under-declare shipment values
- Provide false customs information
5. Import Duties, Taxes, and Fees
Unless expressly stated otherwise during checkout, customers are responsible for any:
- Import duties
- Customs duties
- VAT
- Local taxes
- Brokerage fees
- Customs processing fees
- Government charges
that may be imposed by the destination country or relevant authority.
These charges are determined by third parties and are not controlled by Averlin.
We recommend that international customers review applicable import requirements before placing an order.
6. Customs Delays
Customs processing times are outside our direct control.
A shipment may be delayed because of:
- Routine customs inspection
- Documentation checks
- Regulatory review
- Import-duty assessment
- Requests for information
- Local clearance procedures
A customs delay does not automatically mean that a shipment is lost.
If tracking indicates that a shipment is undergoing customs processing, customers should follow any lawful instructions provided by the carrier or relevant authority.
7. Customs Refusal, Seizure, or Return
If a shipment is refused, detained, seized, confiscated, destroyed, or returned by customs or another government authority, please contact:
and provide:
- Your order number
- Tracking number
- Relevant customs or carrier notice
- Supporting documentation where available
We will review the circumstances of the shipment.
Where the issue resulted from an error attributable to Averlin, such as an incorrect product shipment or materially incorrect shipping documentation supplied by us, we will provide an appropriate remedy, which may include:
- Reshipment
- Replacement
- Refund
Where permitted by law and appropriate under the circumstances.
However, Averlin does not guarantee automatic reshipment where:
- Import of the product is prohibited in the destination jurisdiction
- A required permit, licence, prescription, or authorization was not obtained by the recipient
- The recipient refused to comply with lawful customs requirements
- Required taxes, duties, or government fees were not paid
- The shipment was rejected because of restrictions applicable to the recipient or destination
- Reshipping the product would itself violate applicable law
We will not knowingly attempt to circumvent customs or regulatory restrictions.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please review your address carefully before submitting your order.
If you notice an address error before dispatch, contact us immediately at:
We will attempt to update the address where reasonably possible.
Once the shipment has been dispatched, we cannot guarantee that an address can be changed.
If a shipment is returned because of:
- An incorrect address
- An incomplete address
- An unavailable recipient
- Failure to collect the parcel
- Refusal of delivery
any refund or reshipment will be reviewed after the parcel is returned or the carrier confirms its status.
9. Lost Packages
A shipment may be considered potentially lost where tracking shows no meaningful movement for an extended period.
If there has been no relevant tracking update for approximately 30 days, please contact us.
We may initiate an investigation with the carrier.
If the carrier confirms that the shipment has been lost in transit, we will provide an appropriate remedy, which may include:
- Reshipment; or
- Refund
depending on the circumstances of the order.
We may need to wait for the carrier’s investigation before issuing a final resolution.
10. Damaged Packages
Please inspect your order promptly after delivery.
If a product arrives damaged, contact us within 7 days of delivery.
Please provide:
- Your order number
- Photographs of the damaged product
- Photographs of the external packaging
- Photographs of the shipping label
- A brief description of the damage
Please retain the damaged product and original packaging while the claim is being reviewed.
If we confirm that the product was materially damaged during shipping, we may provide:
- A replacement
- A reshipment
- A refund
as appropriate.
11. Missing or Incorrect Items
If your package is delivered but contains:
- A missing item
- The wrong product
- The wrong quantity
- A materially incorrect variant
please contact us within 7 days of delivery.
Provide your order number and clear photographs of the items and packaging where reasonably possible.
Verified fulfillment errors will be corrected at no additional product or standard shipping cost to the customer.
12. Tracking
Where tracking is available, a tracking number will be sent to the email address provided with your order after dispatch.
Customers are responsible for monitoring shipment progress and responding to relevant carrier or customs communications.
Please ensure that:
- The shipping address is accurate
- Someone is available to receive the parcel where required
- Parcels are collected within applicable carrier holding periods
- Customs or delivery requests are responded to promptly
For tracking assistance, contact:
and include your order number.
13. Orders Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, please first:
- Check the shipping address on your order
- Check around the delivery location
- Ask household members or building staff
- Check with reception or parcel storage areas
- Contact the delivery carrier where appropriate
If you still cannot locate the shipment, contact us so that we can review the delivery information.
Claims for shipments recorded as delivered will be assessed using the available carrier, tracking, and delivery evidence.
14. Undeliverable or Unclaimed Packages
If a package is returned because it was:
- Unclaimed
- Refused
- Undeliverable
- Not collected within the carrier’s holding period
we will review the order once the shipment has been returned or its status is confirmed.
Depending on the circumstances, we may offer:
- Reshipment
- Refund
- Another appropriate resolution
Any additional costs caused solely by customer-provided incorrect information or failure to collect a shipment may be charged or deducted where permitted by applicable law.
15. Delivery Delays
Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.
Averlin is not responsible for delays caused solely by circumstances outside our reasonable control, including:
- Customs procedures
- Regulatory inspections
- Carrier disruptions
- Severe weather
- Natural disasters
- War or civil disturbance
- Government restrictions
- Strikes
- Transportation interruptions
- Public-health emergencies
We will nevertheless provide reasonable assistance where a shipment is materially delayed.
16. Product Availability and Shipping Restrictions
Some products may have specific restrictions depending on:
- Product ingredients
- Formulation
- Product classification
- Destination market
- Carrier requirements
- Applicable law
We may restrict shipping of particular products to certain destinations even where other Averlin products remain available.
Availability on the website does not necessarily mean that every product can legally be shipped to every country.
17. Relationship with Returns & Refund Policy
Shipping-related refunds, replacements, returns, damaged goods, incorrect orders, and lost shipments are also subject to our Returns & Refund Policy.
Where this Shipping Policy and our Returns & Refund Policy address the same issue, they should be read together.
Nothing in either policy limits any consumer rights that cannot lawfully be excluded under applicable law.
18. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- Shipping providers
- Delivery routes
- Product availability
- International shipping requirements
- Regulatory requirements
- Business operations
The most recent version will be published on averlin.shop with the applicable revision date.
19. Contact Us
For shipping, tracking, customs, or delivery-related questions, please contact:
HONG KONG SAIGE TIAODONG TECHNOLOGY CO., LIMITED
Averlin
Email: support@averlin.shop
Address:
RM 509, 5/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI, KOWLOON
HONG KONG